Security and Trust
Authenticity Guarantee
At Berwick Bullion, we prioritise authenticity and quality assurance for all our products. We source our inventory exclusively from trusted bullion wholesalers, ensuring that every item meets stringent standards of purity and authenticity. Additionally, any second-hand goods undergo testing with the use of a Sigma Metalytics PMV PRO. This commitment ensures that you can purchase with confidence, knowing that each piece in our collection is genuine and accurately represented. Explore our selection of gold, silver, platinum bullion, and collectible coins with the assurance of authenticity and quality.
Secure Shopping
Account Data Storage:
TBC
Payment Options:
All payments are to be received in Australian Dollars (AUD).
Bank Transfer or Cash on Delivery
Berwick Bullion accepts electronic funds transfer and requests that all items purchased through our online store are paid within 24 hours, using your Purchase Order & Surname as the Reference ID.
Bank Account Details:
Branch: Westpac, 37 High Street, Berwick VIC 3806
Account Name: Berwick Bullion Pty Ltd ATF BB Trust T/As Berwick Bullion
BSB: 033-609
A/C: 652077
For local customers wishing to pay by cash or bank transfer and collect their purchase on the same day, this can be arranged if your bank supports OSKO or PayID, and on the proviso that the funds clear prior to pick up. For PayID, please use our ABN (97 128 740 127).
Cash Payments up to $5,000 are accepted.
Credit Card Transactions via Stripe
At Berwick Bullion, we strive to provide a seamless and secure shopping experience. Our online shop utilises Stripe, a trusted payment gateway that ensures your transactions are safe and efficient. Stripe allows us to accept payments securely from major credit and debit cards, ensuring convenience for our customers. With Stripe’s robust security features and streamlined checkout process, you can shop with confidence knowing that your payment information is protected. Experience hassle-free transactions and explore our wide range of gold, silver, and platinum bullion, as well as collectible coins, all available at the click of a button.
Delivery
Berwick Bullion provides Australia-wide delivery. We offer Express Postage with added Sign on Delivery at no extra cost to our customers. We understand the importance of privacy; hence, our packaging does not reveal our business name, nor does it disclose the contents or value of your purchase, for that reason you may receive goods from “Steel Gaskets Online”. Delivery times will be 1-5 business days, as parcels will be sent on Monday & Wednesdays only. You will receive a notification that your order has shipped, complete with a tracking number. To facilitate smooth delivery, please ensure that the details on your order match the identification required for collection.
Shipping Disclaimer
At Berwick Bullion, we take great care to ensure that your parcels are securely packaged and shipped to the correct address. However, we recognise that issues can sometimes occur during the shipping process.
- Missing in Transit:
If your parcel goes missing in transit before it reaches the specified delivery address, Berwick Bullion will be liable and will take appropriate steps to resolve the issue, which may include providing a replacement or a refund.
- Delivered but Not Received:
If the tracking information indicates that the parcel has been delivered and you have not received it, Berwick Bullion will not be liable for the missing parcel. The onus is on the customer to ensure the safe receipt of the parcel at the provided address.
Please contact us for any questions or concerns regarding the shipping of your parcels.
Out of Stock Items
If an item is out of stock, Berwick Bullion can accept pre-orders and order items for you, but please note that delivery times will be extended, typically ranging from 1 to 3 weeks. Contact us to confirm stock availability and discuss pre-payment and delivery timelines.
Order Cancellation Terms & Conditions
At Berwick Bullion, we strive to provide the best service and products to our customers. To ensure a smooth and efficient process, we have implemented the following policy regarding the cancellation of orders:
No Cancellations Policy
- Final and Binding:
Once an order has been placed and confirmed, it is considered final and binding. We do not allow cancellations or changes to orders under any circumstances.
- Commitment to Purchase:
By placing an order with Berwick Bullion, you are committing to the purchase of the items specified in your order. This includes agreeing to pay the full amount as stated at the time of the order.
- No Refunds for Cancellations:
We do not offer refunds for cancelled orders. All sales are final, and we will not process any requests for cancellations or refunds once the order has been confirmed.
- Customer Responsibility:
It is the customer’s responsibility to review their order carefully before completing the purchase. Please ensure that all details, including product specifications and delivery information, are correct before submitting your order.
For any questions or concerns regarding this policy, please contact us.