FAQs
Accounts
Prior to purchasing via our online shop, you will be required to enter your basic information and set up an Account. This information will include Full Name, Contact Details – Email (required) and Phone Number (optional), Postal Address. It is important that you ensure your address details are correct, as they will be used for shipping any items purchased. By providing your email address, it will ensure that you receive confirmation of your order and tracking details for your purchases.
If your purchases are $5,000 or greater within a 24-hour period, it is an AUSTRAC requirement (Anti-Money Laundering and Counter-Terrorism Financing Act 2006) for Berwick Bullion to carry out applicable customer identification procedures. This involves verifying a customer’s identification by obtaining basic Know Your Customer (KYC) information, which, as a minimum requirement includes, full name, residential address or date of birth, and verifying this information against photo ID (Passport, Australian Driver’s Licence, Proof of Age Card, or National Identity Card).
Please contact us directly to find out more about KYC (Know Your Customer) requirements.
If your purchases exceed $10,000 and you wish to pay this amount by cash, it is an AUSTRAC requirement that a “transaction threshold report (TTR)” be filed.
Please refer to our “Privacy Policy” for information on how we collect, store and manage your personal data.
Call us, and we will verify your identity to update your details securely.
Buying & Selling
Yes. You can either make a purchase via our online shop and upon checkout, simply select Pick-Up Berwick VIC 3806 and we will be in contact with you to arrange a time for a face-to-face meeting. Alternatively, please contact us directly and we can arrange your purchase.
No, ID is not required for purchases up to $4,999. Please note for purchases over AUD $4,999, an online account & Know Your Customer ID verification is required.
Berwick Bullion cannot lock in prices for future day purchasing without a non-refundable deposit, equal to $200.00 or 10% of the purchase price, whichever is higher.
Yes, we buyback bullion from customers. We offer competitive buyback prices based on weight, purity and the current spot price of the precious metal. We provide a transparent and fair valuation process to ensure you receive the best possible price. Please visit our website or contact us directly for more information on selling your metal to us.
No. We recommend consulting a financial advisor for advice on precious metal investments.
We cannot recommend specific investments. We recommend that you seek independent advice, or self-review historical data for the performance trends on gold and silver.
No, we do not have any options for storing bullion. However, please contact us as we can provide a recommendation for secure storage vaults based in Melbourne.
Collection, Delivery & Storage Options
You will be notified via email when your payment clears, and your order has been processed. We will then notify you of the tracking number when your items have been posted, or alternatively will contact you directly when you items are ready for collection, and arrange a suitable time for pick-up from Berwick, Victoria.
You can nominate an authorised person to collect orders on your behalf, however ID verification will be required before items will be handed over.
Berwick Bullion will not be liable for any damaged or missing items once goods are handed over to your nominated person. This process will be conducted at your risk.
On request, we can hold your purchases for up to 7 business days post-payment. This option is available if you would prefer to combine postage on purchases, need to delay postage for personal reasons, or if you would prefer to arrange collection for multiple purchases for a future date.
Yes, you will receive a tracking number via email once your order is dispatched.
All orders will be dispatched within 1 to 5 business days after payment clearance. Please note that orders will be sent on Monday & Wednesdays only.
Please check tracking number via Australia Post website (https://auspost.com.au/mypost/track/search) and we recommend lodging a “late or missing item” report so they can begin an investigation. Please also notify us by email, and we will follow up your missing item with Australia Post or the courier. If your parcel is returned due to an incorrect address, additional postage fees may apply.
If your parcel has gone missing in transit, Berwick Bullion will be liable and will take the appropriate steps to resolve the issue, which may include providing a replacement or refund.
If parcel tracking is indicating that your item has been delivered and you have not received it, Berwick Bullion will not be liable to the missing parcel. The onus is on the customer to ensure the safe receipt of the parcel at the provided address.
On request, we can hold your purchases for up to 7 business days post-payment, if you prefer to combine postage for purchases (up to 3 purchases only). If the combined weight of the order is over 5kg, additional charges will apply.
Orders & Payments
Using our website, please log into your account, select a product, enter the quantity, and complete the checkout process to lock in your order and price.
Alternatively, please contact us directly and we can assist you in making a purchase.
Berwick Bullion can accept pre-orders and order items for you, but please note that delivery times will be extended, typically ranging from 1 to 3 weeks. Contact us to confirm stock availability and discuss pre-payment and delivery timelines.
We accept a variety of payment methods. Our preferred methods are Electronic Funds Transfer (EFT) and PayID. Credit Card payments are accepted using Stripe; however, credit card fees will be applicable. In-person payments can be made via cash (up to $4,999), or by EFT using OSKO or PayID, but only on the proviso that the funds clear prior to handover of goods.
Yes, please check your email for an order confirmation from “Berwick Bullion”. If you haven’t received an order confirmation, please check your spam folder or contact us.
Orders cannot be amended or cancelled once placed. Refer to our Order Cancellation Terms & Conditions.
Our Products
Yes, you can be assured that you are buying genuine bullion from us. We source our bullion from reputable mints, refineries, and wholesales. We also use a Sigma Metalytics PMV PRO to test our buyback products.
We like to think that with extensive experience in dealing with precious metals, both as collectors and as a business, we can ensure the highest quality and authenticity of our products.
Certificates of Authenticity (COA) are provided with certain products, namely numbered bars and Proof coins. The COA will detail the product, number (if applicable), weight, origin, and metal fineness. If we are selling a product missing a COA, it will be clearly noted within the product description.
Our Prices
We currently use Kitco charts (https://www.kitco.com/charts/) to obtain our spot pricing. If you are looking to sell to us, please refer to ‘Bid’ price.
Kitco charts provide real-time and historical data on precious metal prices, including gold, silver, platinum, and palladium. These charts are widely regarded for their accuracy and reliability due to Kitco’s extensive network of market sources and advanced data collection methods. Kitco leverages sophisticated algorithms and real-time market tracking to ensure their prices reflect the latest market conditions, making them a trusted resource for investors, traders, and industry professionals worldwide. Based on international market prices, reflecting wholesale orders. Retail prices include fabrication, transport, and other costs.
We do our best to update pricing manually on a daily basis; we are not currently using an auto updating pricing system. Please refer to our “Pricing Disclaimer” for more information.
There is no GST applicable on investment-grade bullion. However, GST may apply to non-investment-grade metals, such as Proof Coins, Collectible Ingots, Numismatic and Pre-Decimal Coins.
Capital Gains Tax may be applicable on bullion transactions, if the bullion value increases at the time of sale. We advise consulting an accountant for personalised tax advice.