Privacy Policy
Berwick Bullion is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and AUSTRAC requirements.
1. Collection of Personal Information:
We collect personal information necessary for us to provide you with our products, to comply with our legal obligations, and to enhance your customer experience. The types of personal information we collect may include:
- Name
- Contact details (address, phone number, email address)
- Date of birth
- Identification documents (e.g., driver’s license, passport)
- Financial information (e.g., bank account details, payment information)
- Transaction history
- Any other information you provide to us
2. Use of Personal Information:
We use your personal information for purposes including, but not limited to:
- Providing and managing our products
- Verifying your identity and conducting due diligence
- Processing transactions and managing accounts
- Complying with legal and regulatory requirements, including those imposed by AUSTRAC
- Communicating with you regarding our products and promotions
- Improving our products
3. Disclosure of Personal Information:
We may disclose your personal information to:
- Our employees, contractors, and related entities
- Third-party service providers who assist us in operating our business (e.g., payment processors, IT service providers)
- Legal, regulatory, and government bodies (e.g., AUSTRAC) as required by law
- Any other party with your consent or where disclosure is required or authorised by law
4. Security of Personal Information:
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include implementing physical, electronic, and procedural safeguards.
5. Access to and Correction of Personal Information:
You have the right to access and correct your personal information held by us. If you wish to access or correct your personal information, please contact us using the contact details provided below. We may require you to verify your identity before providing access or making corrections.
6. Overseas Disclosure:
In some cases, we may disclose your personal information to overseas recipients. We will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.
7. Retention of Personal Information:
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.
8. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. Any changes will be effective upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically.
9. Contact Us:
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us at:
Berwick Bullion
Phone: 0403 226 520
Email: berwickbullion@gmail.com
We will endeavor to respond to your query or complaint as soon as possible.