Shipping & Delivery
Berwick Bullion provides Australia-wide delivery. We offer Express Postage with the added option for Sign on Delivery, or chat to us if you would prefer your items delivered door to door by courier. We understand the importance of privacy; hence, our packaging does not reveal our business name, nor does it disclose the contents or value of your purchase. Delivery times will be 1-5 business days, as parcels will be sent on Monday & Wednesdays only. You will receive a notification that your order has shipped, complete with a tracking number. To facilitate smooth delivery, please ensure that the details on your order match the identification required for collection.
Shipping Disclaimer
At Berwick Bullion, we take great care to ensure that your parcels are securely packaged and shipped to the correct address. However, we recognise that issues can sometimes occur during the shipping process.
- Missing in Transit: If your parcel goes missing in transit before it reaches the specified delivery address, Berwick Bullion will be liable and will take appropriate steps to resolve the issue, which may include providing a replacement or a refund.
- Delivered but Not Received: If the tracking information indicates that the parcel has been delivered and you have not received it, Berwick Bullion will not be liable for the missing parcel. The onus is on the customer to ensure the safe receipt of the parcel at the provided address.
Please contact us for any questions or concerns regarding the shipping of your parcels.
Out of Stock Items
If an item is out of stock, Berwick Bullion can accept pre-orders and order items for you, but please note that delivery times will be extended, typically ranging from 1 to 3 weeks. Contact us to confirm stock availability and discuss pre-payment and delivery timelines.